Turning To Mobile To Increase Patient Engagement, HCAHPS Scores

As South Shore Health System sought to differentiate their care strategy for new mothers, they faced the challenge of establishing a consistent message across referring physicians as well as misinformation on social media. A branded mobile app allowed them to engage patients early, often, and directly—relieving physician responsibilities while offering a more complete picture of what to expect. Partnering with MobileSmith, they implemented a mobile strategy to improve branding and patient experience as well as satisfaction scores while saving thousands in patientpacket printing costs.