Business Implications of Cultural Humility in the Healthcare Setting

When those in the healthcare sector talk about cultural humility—a lifelong process of selfreflection and discovery to build honest relationships/deferential stance toward people of other cultures that drives one to challenge cultural biases—it generally centers on the doctorpatient relationship. A case in point: Last year, our chief medical officer, O’Neil J. Pyke, MD, SHFM, did a MEDtalk, “Improve Your Interactions with the 5 Rs of Cultural Humility,” at HM17 that was geared to hospitalists as well as a presentation at the Medical Group Management Association (MGMA) 2017 Annual Conference on the related topic of cultural competency for patient engagement.