10 Nurse Advice Line Best Practices: Proven Strategies for Enhancing Care and Cutting Costs

A nurse advice line is a health information and triage service offered by healthcare organizations, such as health plans, hospitals and doctor offices, to their members and patients. A nurse answers health-related questions virtually via telephone or other communication channel, systematically assesses reported symptoms, and recommends the most appropriate treatment, clinical resources and care setting (e.g., home, virtual consultation, retail clinic, doctor’s office, urgent care, ER, etc.).