Data Finds Intelligent Scheduling Linked to Improved Provider Utilization, Staff Efficiency

Recent analysis of operating data shows healthcare organizations using an intelligent scheduling solution drive strong performance improvements in strategically important areas, including clinical utilization, patient satisfaction and preventing errors that impact administrative workloads. The analysis, released by Relatient, the leading patient scheduling platform, provides insight into how important intelligent scheduling is to a healthcare organization’s success, and specifically uncovers how critical this function is to specialty care providers. Further, the data shows that scheduling tools that use data-driven algorithms, such as Relatient’s Dash Schedule solution, automate administrative tasks and improve patient interactions in ways that traditional appointment booking tools do not.

As wait times continue to rise, especially for a patient trying to see a specialty physician, specialist healthcare organizations simultaneously struggle to ensure that providers schedules are accurate and capacity is properly utilized. Relatient’s analysis and insights point to guided, rules-based scheduling as a solution for this massive disconnect between patient demand and provider utilization. Specialty organizations using an intelligent scheduling solution have seen an average increase of 5-10% in physician utilization, with Gastroenterology, Orthopedic and Musculoskeletal, Urology and Multi-Specialty practices each maintaining between 87-98% physician utilization rates