Transforming Pre-Hospital and Transfer Communication for Better Care and Patient Flows
Healthcare systems across the world continually face a critical challenge—delivering faster, more coordinated patient care from the moment an emergency begins. While hospitals are equipped with advanced treatment capabilities, the gap often lies in pre-hospital communication and the transfer process between facilities. Delays, fragmented information, and manual handoffs can jeopardize patient safety, increase wait times, and place additional burden on clinicians.
To overcome these challenges, innovative hospitals and EMS systems are turning toward smarter, digital coordination tools. One such solution leading this transformation is Twiage, a real-time communication and triage platform built specifically to modernize pre-hospital and interfacility transfers.
What is Twiage?
Twiage is a HIPAA-secure communication platform that enables first responders, emergency departments, and hospital teams to share real-time patient information—long before the patient arrives. Instead of relying on delayed phone calls, radio messages, or incomplete written notes, Twiage centralizes communication through a mobile and web-based system that provides instant clinical updates.
Key capabilities include:
- Real-time digital triage
- Secure messaging between EMS, nurses, physicians, and specialists
- Live photo, video, and voice communication of patient condition
- Digital tracking of ETA and ambulance location
- Streamlined interfacility transfer and bed coordination
How Twiage Improves Emergency Response
- Instant, Detailed Patient Information
EMS teams can capture and send symptoms, vitals, trauma photos, stroke assessments, injury images, or ECG snapshots directly through the app. Emergency departments receive these updates instantly and can prepare before the patient reaches the door. - Reduced Treatment Delays
When emergency professionals know exactly what is coming, they can activate specialized teams—such as trauma surgeons, cardiologists, or stroke units—ahead of time. This eliminates wasted minutes that are critical in life-saving situations. - Better Patient Flow and Bed Management
Hospitals can track ambulance ETAs and prioritize incoming cases based on severity. This results in:- Less crowding at emergency entrances
- Faster room assignment
- Improved workflow for nurses and physicians
- Streamlined Interfacility Transfers
Traditional hospital-to-hospital transfers often require multiple phone calls and paperwork. Twiage digitizes this process, enabling:- One-click transfer requests
- Rapid communication with receiving specialists
- Faster acceptance and transport
Benefits for Hospitals, EMS, and Patients
| Stakeholder | How Twiage Helps |
|---|---|
| Hospitals | Better coordination, reduced ER congestion, faster specialty team activation |
| EMS/First Responders | No more waiting on hold, fast information sharing, real-time medical support |
| Patients | Shorter wait times, earlier interventions, improved safety and outcomes |
Improving Critical Care Outcomes
In emergencies like heart attacks, strokes, trauma, and pediatric emergencies, time is everything. Twiage enables teams to start diagnosing and planning treatment while the patient is still on the way. Studies have shown that faster triage and treatment activation can significantly improve survival rates and reduce long-term complications.
A Step Toward a Smarter Emergency Care System
As healthcare continues to adopt digital innovation, platforms like Twiage demonstrate how technology can bridge gaps between emergency responders and hospital teams. By transforming communication into a fast, automated, and transparent digital process, hospitals can move closer to a truly connected care ecosystem.
Communication delays should never stand between patients and life-saving treatment. With solutions like Twiage, emergency care becomes faster, smarter, and more patient-centric—ultimately helping healthcare teams deliver the right care at the right time.