Elara Caring and ServiceNow Drive Tech Innovations in Home Health

Elara Caring, the full-scale, multi-state home healthcare provider of clinical and personalized services across the patient/client continuum, is working with ServiceNow to empower its caregiver workforce to deliver vital services to patients and clients wherever they call home.

ServiceNow will equip Elara’s caregivers with market-leading, cloud-based, mobile-enabled solutions that simultaneously improve patient/client outcomes and the caregiver experience, while helping cut costs, retain a mobile workforce, and optimize operations. Specific technologies to be deployed include automated appointment scheduling; on-the-go schedule management and shift offerings; GPS-based travel route guidance; pre-visit management; digital documentation; and a 360-degree portal for patients/clients, their authorized family members and Elara.

The move reflects Elara’s commitment to mission-driven innovation, stemming from its state-of-the-art care platform, ElaraConnect, which leverages advanced technology to monitor, anticipate and meet patient/client needs. The platform uses digital monitoring, data-enabled insights and change-in-condition alerts that allow for proactive and timely interventions. In addition, it allows for a seamless transition to more cost-effective and progressive care paths for chronically ill patients.