The Healthcare Industry’s Reality of Consumerism

The majority of specialists agree that consumerism in the healthcare sector is an unavoidable and rapidly expanding trend. “Patients are increasingly taking an active role in their care experience and are evermore empowered to choose their own treatment options,” states the Institute of Healthcare Consumerism (IHC). Given the status of the economy, patient happiness is largely determined by the cost of care as well as—above all—the convenience and quality of the services received.