The Business Value Of Improving Patient Experience

Improving patient experience is key to attracting and retaining patients. When patients are satisfied with the level of care provided by a healthcare organization, they begintoformpositive,trusting relationshipsand a stronger senseofloyaltytosuch a provider. This is very important in improving clinical outcomes since patients who trust theirhealthcareprovidersaremorelikely tocomplywith treatmentplans.Also, a stronger senseofloyaltyensures that patientswillkeepcomingbackformore.