Ribbon Health Expands Platform to Enable Access to Provider Appointment Booking, Eliminating Barriers to Care

Ribbon Health a leader in healthcare provider data technology and management, announced the launch of new platform features that will increase access to care through provider scheduling. Enabled by partnerships with leading booking marketplaces, these new platform capabilities empower patients to easily search for providers that both fit their needs and are accepting new patients, and book appointments with those providers for high-quality care across primary, specialty, urgent, or mental health. Ribbon’s platform offers real-time availability data from health systems and direct partner integrations, giving care providers, navigators, and health plans a single source of truth to guide consumers to the right care.

“Securing an appointment quickly” is the most important factor for having a positive healthcare experience, according to one-third of Americans surveyed in a recent report. Yet, there are a number of barriers inhibiting people from finding and booking high-quality care appointments when they need to most. Patients, providers, and care teams must navigate across multiple touchpoints, spend significant time and effort tracking down needed information, and contend with a growing physician shortage and a shrinking number of available therapists. All of these barriers lead to an average 26-day wait for an appointment in the best of circumstances, which could lead to worsening health, or patients opting out of care completely.